100% Money Back & Satisfaction Guarantee
We know how important your family celebrations are. We stand behind flawless digital invitations, verified service providers, and transparent payments. If something isn't right, we fix it or refund you promptly.
Our 4 Core Commitments to You
Every transaction and booking on GiftThem is backed by clear, enforceable guarantees.
Platform Technical Failure Guarantee
If a digital invite link, custom domain, or video export experiences unresolved rendering failures on our servers, you are entitled to a full 100% refund within 24 hours.
Verified Vendor Escrow Protection
When you book an event photographer, planner, or decorator through GiftThem, advance deposits are held safely in escrow. If a vendor cancels or fails to show up, 100% of your deposit is refunded immediately.
Instant Duplicate Charge Reversal
If an accidental double payment or network timeout results in multiple deductions, the duplicate transaction is automatically detected and reversed to the source account without any processing fees.
Quality & Satisfaction Commitment
If our bespoke design team is unable to fulfill your customization requirements before final publication, you can cancel for a prompt full refund within 48 hours of purchase.
Clear & Transparent Eligibility
Straightforward criteria with zero hidden clauses.
- Technical bugs preventing guests from viewing the digital invite or submitting RSVPs
- Video rendering defects or audio-sync errors not resolved within 24 hours by our studio
- Confirmed vendor cancellations or failure of a verified provider to deliver agreed services
- Accidental duplicate debits caused by network or banking gateway timeouts
- Service cancellation requested prior to video rendering or custom design production
- Change of mind after final high-definition MP4 video or wedding stationery files have been approved and delivered
- Wrong UPI ID or bank account details entered by the host during self-setup (though our support team will assist in bank liaison)
- Event cancellation due to personal reasons occurring after custom design work has been fully delivered
How to Claim in 3 Easy Steps
Submit Refund Claim
Email info@giftthem.co.in or send a WhatsApp message to +91 90309 90395 with your Event ID or payment UTR.
Quick 24-Hr Verification
Our Trust & Grievance team audits the transaction and technical logs within 24 hours without tedious back-and-forth.
Direct Source Reversal
Funds are credited back directly to your original UPI VPA or bank account in 2 to 4 business days.
Frequently Asked Questions
How long does a refund take to reflect in my bank account?
For UPI transactions, refunds typically reflect within 24 to 48 hours. For Net Banking or Card payments, standard banking settlement windows take 3 to 5 business days.
Are there any cancellation fees or deduction penalties on approved refunds?
No. When a refund is approved under our Money Back Guarantee, GiftThem deducts zero cancellation fees. You receive the exact gross amount charged.
How does vendor booking escrow refund work?
When you book a verified photographer or caterer via GiftThem, your advance payment is held securely in escrow and only released upon confirmed delivery. If the vendor cancels, your deposit is refunded directly from escrow without waiting for vendor repayment.
Need to File a Claim or Talk to our Grievance Desk?
Our support team is available 24/7 to assist with claim verification and fast processing.